Privacy Policy
Effective Date: January 22, 2026
RideHub Nepal respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RideHub Nepal website, mobile applications, and other services.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
Information We Collect
a. Personal Information
We collect personal information that you voluntarily provide when you book rides, create an account, contact customer support, or use our Services. This may include:
- Full name, email address, phone number
- Account credentials
- Payment information (processed securely through third‑party gateways)
- Government‑issued IDs (driver’s license or citizenship, if required)
- Profile photo and preferences
This information is similar to what ride‑sharing and car rental platforms collect to verify identity and process bookings.
b. Location and Usage Data
We may collect precise GPS location information (with your consent), trip start/end points, and other related trip data necessary to provide Services. We also automatically collect technical and usage information such as IP address, device type, operating system, browser information, and how you interact with our website or app.
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, personalize content, analyze trends, and manage site functionality. Users can manage cookie preferences through their browser settings, but disabling cookies may affect site performance.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our ride‑booking and transport services
- To verify user identity and process payments securely
- To send booking confirmations, receipts, updates, and support responses
- For customer support and dispute resolution
- To send promotional content (with an option to opt out)
- To comply with legal and regulatory requirements
These uses are consistent with standard practices in the mobility and rental industry.
How We Share Your Information
We do not sell your personal information. However, we may share your information in the following situations:
a. Service Providers
We may share your data with trusted third‑party service providers (e.g., payment processors, verification services, customer support platforms) needed to deliver our Services.
b. Drivers and Riders
To facilitate rides and bookings, basic data (like name, name of driver/rider, vehicle details, and trip location) may be shared between users involved in a ride.
c. Legal Compliance
We may disclose your information if required by law, regulation, legal process, or to protect our rights and safety.
Data Retention
We retain your personal data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts may have data archived or deleted according to internal policies and regulatory requirements.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. Despite these measures, no system can be completely secure, and we cannot guarantee absolute protection.
Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise your rights, contact us at the details below.
Children’s Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors under 18, and any discovered data from minors will be deleted as required.
Third‑Party Links
Our Services may contain links to third‑party websites or services. We are not responsible for the privacy practices of these sites, and this Privacy Policy does not apply to their practices. We recommend reviewing their policies directly.
International Data Transfers
Your information may be processed and stored in countries outside of your place of residence where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data when necessary.
Changes to This Privacy Policy
We may update this Privacy Policy periodically as our Services or legal requirements change. We’ll post the updated policy on our website with a revised effective date. Continued use of our Services after changes constitutes acceptance of the revised policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
📧 Email: ridehubnepal7@gmail.com
📞 Phone: +977-9801141500
🌐 Website: www.ridehubnepal.com
